Shipping Policy

Last updated: 16 September 2026

This policy explains delivery charges, estimated delivery times and shipping support for orders placed at weareasestore.com.

1. Where we deliver

We deliver within Pakistan to addresses served by our available courier partners. Delivery availability can vary by location. We do not currently offer international shipping.

If a courier cannot serve your address, we will contact you to discuss an available alternative or cancellation. We will not send your parcel to a different address without your agreement. If we cannot fulfil an order you have paid for, we will arrange the applicable refund.

2. Delivery charges and free shipping

• Orders below Rs. 4999: standard delivery is Rs. 250.
• Orders of Rs. 4999 or above: standard delivery is free.

Free-shipping eligibility is calculated using the product subtotal after discounts, excluding delivery charges and any separately added taxes. If a discount reduces that subtotal below Rs. 4,999, the standard delivery charge applies unless the offer expressly includes free shipping.

Delivery charges and any other customer-payable charges must be shown before you submit the order. The confirmed order total includes the delivery charge payable for that order; the courier should not ask for an additional delivery payment beyond the confirmed amount due.

Please contact us before paying if checkout or a courier requests a charge that conflicts with the offer shown for your order. We will explain and resolve the discrepancy. We will not increase an accepted order's delivery charge without your agreement.

Any special promotion will state its own eligible products, dates and conditions. Free standard delivery does not automatically include the separate courier costs of a later size exchange; those are explained in our Return and Exchange Policy.

3. Estimated delivery time

Our estimated delivery time is 5–7 business days after order confirmation, including normal order processing and courier transit. For this estimate, business days are Monday to Friday, excluding public holidays. A courier may also make deliveries on other days according to its schedule.

An automated order acknowledgement means we have received your order. Before confirming it for fulfilment, we may need to check stock, payment, your address or COD details. We will contact you if information needed to proceed is missing.

The delivery period is an estimate, not a guaranteed arrival date. Public holidays, severe weather, access restrictions, courier disruptions or unusual order volumes can affect it. If stock availability or another issue requires additional time, we will contact you about the available options.

If your order has not arrived within the estimated period, contact us with your order number so we can investigate and discuss the next steps. A delay does not remove any cancellation or refund right available under applicable law.

4. Order confirmation and Cash on Delivery

Please provide an accurate name, active phone number and complete delivery address, including the house or building number, street, area, city and a useful landmark where needed.

We may contact you by phone, email or WhatsApp to confirm your order or resolve incomplete details. An order may be held while necessary information is checked. If we cannot resolve the issue after reasonable contact attempts, we may cancel the unfulfilled order and notify you. Any payment already received will be handled under the applicable cancellation and refund terms.

Cash on Delivery is available where offered at checkout. Please have the confirmed amount due ready when the courier delivers the parcel. Any advance already credited toward the order must be deducted from the remaining COD balance.

For prepaid orders, we verify payment through the payment method provided. We will never ask for your banking password, wallet PIN or an OTP that gives access to your bank, wallet or messaging account.

5. Dispatch and tracking

After dispatch, we send the available tracking details by email or SMS using the contact information supplied with your order. You can use the tracking number or link to follow the courier's updates.

Tracking may become active only after the courier scans the parcel. If you have not received tracking details, or the status stops updating, contact our team with your order number.

If an order needs to be sent in separate parcels, we will explain the arrangement and provide the available tracking information. A split shipment arranged by Wearease will not create an additional delivery charge without your agreement.

6. Address changes, missed deliveries and returned parcels

Contact us as soon as possible if you need to correct an address, change an order or cancel it. We will make reasonable efforts to assist before dispatch and confirm whether the change is possible. Changes requested after dispatch depend on the parcel's location and the courier's available options.

Please ensure that you or an authorized recipient can receive the order and respond to delivery-related calls or messages. If you miss an attempted delivery, contact us promptly so we can check whether another attempt can be arranged.

A parcel may be returned to us because of an incomplete address, an unreachable recipient, delivery refusal or a courier service issue. We will review the reason and discuss the available resolution. A returned parcel is not automatically treated as a fraudulent order.

If reshipping involves a customer-payable charge, we will explain the amount before you agree. Any deduction or fee relating to the original order must follow the terms disclosed before purchase and applicable law; no undisclosed penalty will be added.

7. Missing, damaged or disputed deliveries

Contact us promptly if your parcel appears lost, arrives damaged, contains the wrong item or is marked delivered but you have not received it.

Provide your order number and explain the issue. Photographs of the outer packaging, shipping label and affected product can help where available. You do not need to share body or intimate photographs. Please keep the packaging while the issue is reviewed.

We will investigate with the courier and explain the available resolution, which may include a replacement, another delivery attempt or a refund depending on the circumstances and applicable rights. A courier's tracking status alone does not settle a disputed-delivery complaint.

Using a third-party courier does not remove Wearease's obligations as the seller. You are not required to return a parcel you never received.

For an item you have received, submit an eligible return, exchange or refund request within 7 calendar days of delivery, following our Return and Exchange Policy. This ordinary request window does not limit a right or claim period that cannot legally be restricted.

8. Delivery information and privacy

We share the contact details, delivery address and parcel or COD information needed by our courier to fulfil your order. Please provide only the information required for delivery and avoid placing private details in public social comments.

If you have a specific packaging or delivery-privacy requirement, contact us before dispatch so we can confirm what is available. Our handling of personal information is explained in our Privacy Policy.

9. Policy updates

We may update delivery arrangements, charges or this policy for future orders. Changes will not retrospectively increase charges or reduce rights attached to an existing accepted order.

Read this policy together with our Terms and Conditions and Return and Exchange Policy.

10. Contact Wearease

For shipping, tracking or delivery support, contact:

Email: wearease41@gmail.com
WhatsApp: +92 309 2452128
Website: weareasestore.com

Please include your order number so we can locate the order and assist you.