Return and Exchange Policy

Last updated: 16 September 2026

If there is a problem with your Wearease order, please contact us so we can help. This policy applies to purchases from weareasestore.com.

You can request an eligible exchange or refund within 7 calendar days of delivery. This is the deadline for contacting us, not for the returned parcel to reach us. A delay in our reply will not invalidate a request you submitted on time.

1. When can you request an exchange?

An exchange may be requested if:

You received the wrong item, size or colour compared with your confirmed order.
You selected a size that does not fit and need a different size.
The product arrived damaged or has a defect.

For an ordinary size exchange, the item must be unused, unwashed and in its original condition, with tags and original product packaging intact. Please check the product measurements before removing tags, washing or wearing the item.

Replacement sizes and colours depend on stock availability. We will confirm the available option before arranging an exchange and will not substitute a different product without your agreement. If the requested size is unavailable, we will discuss the available alternatives before you send the item. A size-only request does not automatically qualify for a cash refund.

2. When can you request a refund?

A refund may be requested if:

The product arrived damaged or is defective.
We delivered an incorrect item.
The product is materially different from its description at the time of purchase.

Contact us within the seven-day request window and explain the issue. Where appropriate, we will arrange a return and inspect the item before confirming the resolution.

A change of mind, or a correctly supplied item not fitting your preference, is not by itself covered by our voluntary refund policy. Eligible size issues can be handled through the exchange process. If the issue results from an incorrect product description or size information, we will assess it accordingly.

3. Product condition and hygiene

Because many Wearease products are worn close to the body, ordinary exchanges require the item to remain clean and unused. Used, washed, altered or customer-damaged items, and items missing their original tags or packaging, are not eligible for an ordinary size exchange.

These conditions do not automatically invalidate a genuine complaint about an item supplied incorrectly, damaged, defective or not as described. Opening packaging to inspect an item does not, by itself, remove a right that applies under law. Customer misuse is not a product defect; suspected manufacturing faults will be assessed on their circumstances.

Discounted products follow the same eligibility rules. Any additional product-specific restriction must be clearly disclosed before purchase and cannot remove applicable consumer rights.

4. How to submit a request

WhatsApp: +92 309 2452128
Email: wearease41@gmail.com

Please provide your order number or other proof of purchase, the affected item, the reason for your request and your preferred resolution. For an incorrect or damaged item, include clear photographs of the product, its label and the issue where possible.

Photograph the product itself; intimate or body photographs are not required. An unboxing video can help explain an issue, but the absence of a video alone will not cause a claim to be rejected.

We will review the request and provide the next steps, including the correct return address, courier arrangements and any agreed dispatch deadline. Please obtain these instructions before sending the parcel. Do not send a return with COD charges unless we have agreed to that arrangement.

Pack the item securely, include the order reference and retain your courier receipt and tracking number. For a set or multipack, we will confirm which items need to be returned. If inspection does not support the request, we will explain the reason and the available next steps.

5. Return and exchange delivery charges

Size-only exchanges: the customer pays the return courier charge and the delivery charge for the replacement item. The amount or calculation basis must be disclosed before purchase and confirmed when the exchange is arranged. A new or previously undisclosed charge will not be applied retrospectively to an existing order.

Confirmed incorrect, damaged, defective or materially misdescribed items: Wearease covers reasonable return shipping arranged or approved by our team. If a replacement is agreed, Wearease also covers its delivery. Please contact us before booking a courier so we can arrange collection where available or agree on the service and reimbursement.

If the entire order is refunded because of a confirmed issue of this kind, the refund includes the original delivery charge paid. For a partial refund, we will explain any applicable delivery-charge refund and its calculation. Any additional rights under applicable law remain unaffected.

We will explain the relevant costs before you send the return. There are no undisclosed handling or restocking deductions.

6. Refund amounts, methods and timing

After an approved return is received and inspected, we process the refund within 5–7 business days. Your bank or wallet provider may require additional time to show the funds. Contact us if the refund has not arrived so we can check its status.

Refunds are issued by bank transfer, JazzCash or EasyPaisa, as agreed with you. This also applies to approved refunds for orders originally paid by COD. We will request only the account or wallet information needed to send the payment; we will never ask for your banking password, wallet PIN or banking OTP.

The product refund is based on the amount actually paid for the returned item after applicable discounts. We will explain any bundle-discount allocation when calculating a partial refund. Delivery-charge refunds follow section 5 and applicable law.

Store credit may be offered as an option, but we will not replace an eligible monetary refund with store credit without your agreement.

7. Exchange processing and price differences

We will confirm the replacement item and an estimated dispatch time after the return is approved and, where required, received and checked. Courier transit time is additional; please use the tracking details supplied for the replacement parcel.

If you choose a different product or variant with a different price, we will explain any additional amount or refund before you agree. We will not charge an unapproved difference or send an unapproved substitute.

8. Cancellations and undelivered parcels

If you need to cancel or change an order, contact us as soon as possible. We will make reasonable efforts to assist before dispatch and confirm whether the change is possible. After dispatch, a request may need to follow the delivery or return process. See our Terms and Conditions for further details.

If a parcel has not arrived, appears lost or is marked delivered but you have not received it, contact us with your order number. We will investigate with the courier. A courier status alone does not settle a disputed-delivery complaint, and you are not required to return an item you never received.

9. Consumer rights and policy updates

The seven-day window describes our ordinary store policy. It does not shorten a remedy or claim period that cannot legally be limited. Nothing in this policy excludes applicable rights concerning defective goods, misleading descriptions or other obligations that cannot be excluded by law.

Any updated policy applies prospectively as permitted by law and will not retrospectively reduce rights attached to an existing purchase. If you disagree with a decision, contact us and ask for a further review. You retain access to any competent consumer forum, authority or court under applicable law.

10. Contact Wearease

Email: wearease41@gmail.com
WhatsApp: +92 309 2452128
Website: weareasestore.com

For delivery information, see our Shipping Policy. Information supplied with a return or exchange request is handled under our Privacy Policy.